How do students get support?

See how we can best support your students

Please start by adding the Student FAQ for your course as an announcement in your LMS, or email it to students if you are not using an LMS.

If a student contacts you with a technical question, and you are unable to answer it, have already directed them to the corresponding Student FAQ (also found using the HELP button at the bottom of most lessons), you should ask them to raise a ticket on our support website with a description of the issue and a screenshot if relevant.

Below is a message you can send your students or put in your LMS as a Student Quick Start:

Student Quick Start

Below are tips for succeeding and how to get help if you need it: